How to test a computer CD-ROM and DVD drive for failures
While less common than they used to be, optical drives still find use on some newer computers. As with any hardware device, a CD-ROM (Compact Disc Read-Only Memory) or DVD-ROM (Digital Versatile Disc Read-Only Memory) disc drive can run into issues from time to time. For example, they may produce an error when attempting to read a disc, their content may not play properly, and they can fail to install the software on them.
If you are experiencing issues like these, the sections below should help. However, it is important to remember that the issues described below have causes other than a bad disc drive.
Checking the disc and drive
These sections show you how to assess the state of your optical media and the drive itself.
Different disc
Try multiple discs in the drive. If only one CD (Compact Disc) or DVD (Digital Versatile Disc) is causing problems, it's likely an issue with the disc itself, not the drive. For more information, see: Why do I receive an error when a CD is put in a computer?
Clean your discs
CD and DVD drives can sometimes become dusty and dirty inside, preventing discs from being read. Using a CD/DVD Drive Cleaner can clean the disc drive and is available at many office and electronics stores.
Testing your discs and hardware
The following list contains programs designed to test your computer's CD and DVD drives.
- CDRoller - A great program used to test and, if needed, recover data from CDs and DVDs.
- CDCheck - This program checks CD drives (it's not DVD compatibility) and can also be used to help recover data from damaged discs.
- CD/DVD Diagnostic - A diagnostic program from InfinaDyne that is also used for data recovery.
Other issues
Many CD and DVD drive errors in Windows are caused by drivers or issues with background programs. If you're running Microsoft Windows, troubleshoot the drive. For more information, see: How to fix a CD-ROM, DVD, or disc drive not working in Windows.
Check the power supply
A defective power supply can cause issues with many hardware devices and an optical drive is no exception. If it's not getting enough power, the disc drive cannot read CDs or DVDs. See the links below to determine whether or not your computer has adequate power.
Replace the disc drive
If the disc drive is still unable to read any disc after trying the suggestions above, it's most likely defective and needs to be replaced.