Computer Hope

It's completely insane!!!  I have a main email (gmail) address and a recently changed password doesn't work!  I typed it in recently, and it was fine.  I've tried every variation/typo/repetition a hundred times.   It sends a message to another email account (hotmail) which I rarely use.  I do not know that  password either, so I created new ones trying to break in.  But even when I am able to retrieve and give them the code it asked for, it wants an ungodly amount of precise information, the password isn't good enough, it wants previous passwords (plural), subjects you've recently used.  I don't use subjects!  I'm afraid I will NEVER get my email account back ever!!!  Is there anything I don't know about???  I have thousands of emails there that I don't want to lose. 
                                  HH EE LL PP   !!!!!! 
It NEVER used to be this bad, what is wrong with people!!!