Computer Hope

WHEN YOU BUMP YOUR THREAD OR ADD UNNECESSARY POSTS YOU LENGTHEN THE TIME TO GET A RESPONSE!

It does not matter whether the bump is intentional or not. Each time you bump your thread by posting another message you do not bump to the top, you bump to the bottom of the list. You are better off posting once and waiting for an answer. Even starting another thread (which you should not do anyway) will not help because of the procedure we use to work through new threads. We work from oldest thread to newest. Bumping your thread could cost you hours or even days of additional waiting time. Also when a topic has multiple answers it looks as if someone is already helping you. Be patient.

Malware is spreading like an epidemic and all forums that assist in removing malware are extremely busy. Some forums have now even stopped dealing with malware logs because it is requiring too much of peoples free time. This is a non-paid job and many helpers give up much of their free time to do this, but they are doing it for free and only when they have time to do so. Also we don't all live in the same time zone or even the same country. We are doing our best to help all users needing assistance but we can't get to everyone at the same time.

Work through and then post the logs from the Malware Removal Steps and then please be patient.